Binance CEO, Changpeng Zhao CZ in a commitment letter to it’s Nigerian users today, addressing the recent viral online protest by Nigerians over banned accounts revealed that some 280 accounts of Nigerian users were restricted through directive of International law enforcement.
The Binance head, apologised to Nigeria and African users for the inconvenience caused by delays in resolving Binance customer support requests. He also stressed that necessary security measures must be taken to protect users.
“User security remains our top priority. We love and are devoted to our Nigerian community, but we must ensure that our users are safe. As such, protection mechanisms such as KYC, anti-money laundering measures, collaboration with law enforcement, and account restrictions are in place to ensure our community remains protected and that fraudulent activity is prevented. This is a global approach applied in every country.”
CZ Binance disclosed that the 281 Nigerian accounts affected by these personal account restrictions , an approximate 38% of these cases are restricted at the request of international law enforcement.
He promised to allocate more devoted customer service personnel and risk agents to the region who has a great understanding of the Nigerian market.
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